Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.
✖️ Cancel Application

Cancel Your Application

Plans changed? It happens to the best of us — we've cancelled plenty of trips ourselves. Here's everything you need to know about cancelling your UK ETA application.

TL;DR

Email us your reference number and we'll handle the cancellation. Whether you're eligible for a refund depends on where your application is in the process. We're always transparent about it.

When You Might Need to Cancel 🤔

There's no judgment here — sometimes plans just don't work out. Here are common reasons travelers cancel:

Your travel plans have changed and you no longer need to visit the UK
You submitted a duplicate application by accident
You need to start a completely new application with different passport details
Personal circumstances have changed

How the Cancellation Process Works 📋

Step 1

Email Us Your Request

Send your reference number and the reason for cancellation to [email protected].

Step 2

We Check the Status

Our team reviews where your application is in the process to determine if cancellation is still possible.

Step 3

We Respond Within 24 Hours

We'll let you know your options — whether that's a full cancellation, partial refund, or alternative solutions.

Step 4

Cancellation Confirmed

If cancellation goes through, you'll receive a confirmation email with all the details.

Important Things to Know ⚠️

Timing Is Everything

If we haven't started processing your application yet, cancellation is straightforward. Once it's been sent to the UK authorities, things get more complicated — and a full refund may not be possible.

Maybe You Don't Need to Cancel?

If your plans just shifted slightly — like new dates or a typo fix — a modification might be all you need. It's often simpler and keeps your application alive.

Refund Details

Our refund policy is straightforward — check the full details on our refund policy page. Government fees (if already paid) are handled separately and we can't refund those on their behalf.

PRO-TIP
Act fast! The sooner you reach out about a cancellation, the more options we have. Don't sit on it hoping things will sort themselves out.
INSIDER HACK
Before cancelling, consider this: Your UK ETA is valid for 2 years. Even if this trip falls through, you might want it for a future visit. No need to cancel if you'll use it later!

Need to Cancel?

Email us your reference number and we'll walk you through your options. No hassle, no judgment.

Email Us to Cancel