Got Questions? We've Got Answers
Here's what fellow travelers ask us the most. We've organized them into categories so you can find what you need fast. If your question isn't here, hit us up — we genuinely love hearing from you guys.
About the UK ETA
An Electronic Travel Authorization (ETA) is a digital permission to travel to the UK. Think of it like a pre-approval stamp that's linked to your passport. No physical paperwork needed — it's all digital. You don't even get a sticker in your passport! ✈️
Nope! An ETA is simpler and faster than a visa. It's designed for short visits (tourism, business, transit). If you need to stay longer or work in the UK, you'll need a full visa — that's a different ball game.
An ETA is typically valid for 2 years or until your passport expires (whichever comes first). The best part? You can use it for multiple trips — no need to reapply every time you fancy a weekend in London. 🎉
Nope — an ETA is for visits only (tourism, business meetings, transit, short courses). If you want to work, you'll need a different kind of permit. We keep it real — we don't want you getting in trouble at the border.
Who Needs One
Citizens of ETA-eligible countries who want to visit the UK for tourism, business, transit, or short-term study. If you're a British, Irish, or EU citizen with valid status, you're already good to go!
Yes! Here's what they don't tell you — every single traveler, including babies and kids, needs their own individual ETA linked to their own passport. No group passes, no exceptions.
Great question! Use the passport you'll be traveling on. Your ETA gets linked to that specific passport, so make sure it's the one you'll show at the UK border.
The Process
Most applications are processed within 1–3 working days. But we always tell our fellow travelers to apply at least a week before flying — just to be safe. Nobody wants a last-minute panic at the airport.
No worries! Head to our Modify Application page and we'll help you figure out your options. Typos happen to the best of us — and that's exactly why our crew double-checks everything.
You'll get a confirmation email with your reference number. Then our crew reviews your info, and your application goes to the UK authorities. You can track the status on our site anytime.
It's rare, but it does happen. If your ETA is refused, you'll be told why. Our team can help you understand next steps, but we can't overturn a government decision — we're travel hackers, not magicians. 🪄
About Our Service
Nope! We're a private third-party service that helps travelers with their ETA applications. We are not affiliated with the UK Government or UK Home Office. We just make the process way easier — like having a travel-savvy friend do the heavy lifting.
You can absolutely apply directly — we're not gatekeepers! But a lot of travelers come to us because they want someone to double-check their info, navigate the confusing bits, and have backup support if something goes wrong. Think of us as your safety net.
Email us anytime at [email protected]! Support requests can be submitted 24/7. Our typical response time is within 24 hours. We're real humans — promise.
We keep it fair and transparent. Check out our full refund policy page for all the details. The short version: if we haven't started processing your application, you can get a refund. Once it's been submitted to the authorities, it gets trickier.
Ready to Get Started?
Now that you know how it works, there's nothing stopping you. Let's get you to the UK!
Score Your ETA