Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.
🆘 Help Center

Help Center — We've Got Your Back

Whether you're stuck on a form, need to track your application, or just want to double-check something — we're here for you. Think of this as your one-stop travel support hub.

Support requests can be submitted 24/7 via email

Typical response time is within 24 hours. We're real humans — not chatbots!

What Do You Need Help With? 🤔

Getting Started

New to the UK ETA? Here's everything you need to know — the checklist, eligibility, and how the whole process works.

Where's My ETA?

Already submitted? Check the status of your ETA and know exactly where things stand.

Fix My Details

Made a typo? Need to update your travel dates? We'll walk you through your options.

Change of Plans

Plans changed? It happens. Here's how the cancellation process works.

Got Questions?

Most of our travelers find their answers here. Organized by category for quick browsing.

Hit Us Up

Can't find what you need? Shoot us an email — we typically respond within 24 hours.

Helpful Guides & Resources 📖

How to Fill Out Your ETA Application

A step-by-step walkthrough of every field in the form. No confusion, no government jargon.

What You Need Before You Apply

The complete checklist — passport, email, payment card, and a few more things to have handy.

Understanding Processing Times

How long does it really take? What can speed things up or slow them down? All the insider info.

Our Fee Structure Explained

What you pay for, what's included, and how our fee is different from the government fee.
PRO-TIP
Check the FAQs first! 9 out of 10 questions we get are already answered there. It'll save you time and get you sorted faster. ⚡
INSIDER HACK
Include your reference number when emailing us. It helps our team find your application instantly and get you answers way faster.

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